One of the most common causes of streaming issues is weak or intermittent internet connectivity. Frequent buffering or loading, problems starting the app, or trouble playing a TV show or movie on your device generally indicate a slow or interrupted internet connection.
- Restarting your modem and router. Usually unplugging your modem and router for 30 seconds resolves most internet connectivity issues.
- Try a different internet connection. You can connect to your hotspot or a different network.
- Move your router higher or closer to your device.
- Use an Ethernet cable. Plug an Ethernet cable into your device to get a direct connection.
Buffering can happen for numerous reasons. For a smooth experience please be sure to connect to the 5GHz connection on your router or plug an Ethernet cable in for a direct connection. We recommend that you have at least 20 Mbps. You can test your speed by visiting www.fast.com